All Episodes
Episodes
May 11, 2026 Office Hour: Insurance EFT & Billing Roadblocks
Insurance Claims Processing Challenges Charu expressed frustration with processing EFTs and handling insurance claims, particularly with United Healthcare and Oscar, despite following provided instructions. Charu...
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Office Hour May 18, 2026: Staffing, SOPs, and Service Lines
Grand Opening Event Summary
Florence shared that her grand opening event went well with approximately 120 people attending, including family and friends. She explained that she started seeing patients before the...
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Office Hour June 1, 2026: Billing G2211 Code Strategy
Key TakeawaysG2211 Billing Strategy: A trial is needed to identify payers for the G2211 code, as it's being rejected when billed with therapy codes (e.g., 90833). The goal is to capture the ~$23/claim revenue without...
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Office Hour June 8 2026: Revenue Recovery, Practice Growth, and Valuation Realities
Loan Structure and Banking Arrangements Charu discussed her loan structure and banking arrangements with Jennie. She explained that there are prepayment penalties on her loan if paid off within two years, and the...
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Office Hour June 15, 2026: The Leverage Equation: Building Teams, Systems, and Physician Capacity
Finding Medical Staff Recruitment Challenges Florence discussed her ongoing challenges finding help at work and her experience with a recruiter who provided only one potential candidate, a third-year resident looking...
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Live Call June 22 2026: Scaling Through Delegation: VAs, AI Tools & Performance Management
In this session, Florence and Vineka shared real progress on a theme that's been building all year: getting the right work off your plate and onto the right system or person.
Florence walked through the first week of...
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Office Hour July 2, 2026: Bonus Structures That Actually Work: Turning PA Productivity Data Into Smart Incentives
Caribbean Family Trip Discussion
Florence shared details about a recent family trip to the Caribbean for her daughter's 16th birthday, which cost more than expected despite not being all-inclusive. She discussed the...
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Office Hour July 13, 2026
Personal Updates and Technical Issues
Jennie shared details about her recent week-long trip to Hawaii for their anniversary, including a visit to Lanai island. Florence discussed attending her youngest daughter's...
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