Office Hour July 20, 2026

Follow the money. We discussed the importance of tracking claims through the entire revenue cycle—from claim generation to payment—to identify where revenue may be leaking.
Delegate, don't disappear. CEO-level leadership means empowering your team to investigate operational issues while you maintain accountability through timelines and measurable updates.
Revenue transparency matters. If collections decline while patient volume increases, it's important to determine whether claims are being held, denied, partially paid, or down-coded.
Institutional knowledge has value. We saw firsthand how experienced team members can become invaluable problem-solvers during system transitions.
Plan ahead for physician coverage. We explored practical strategies for securing locum coverage, understanding malpractice implications, and protecting both patient care and physician well-being.

Map one claim from submission through payment to identify where visibility is lacking.
Review recent revenue trends by payer and compare them against visit volume.
Verify that payments received match the services billed, particularly for higher-level visits.
Set clear timelines for your billing team to provide updates on identified issues.
If planning time away from your practice, begin researching locum coverage early—including malpractice requirements and potential recruitment sources.